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Requisition ID: vl-00002837
Simply email resume to careers@cambiumlearning.com

Customer Service Representative I

Location: Remote
Duration: Part-Time
Business Unit: VKidz Holdings

Description:

Cambium Learning® Group is a leading educational solutions and services company that is committed to helping all students reach their full potential by providing evidence-based solutions and expert professional services to empower educators and raise the achievement levels of all students. The company is composed of five business units: Voyager Sopris Learning™, Learning A-Z, ExploreLearning®, Kurzweil Education™, and VKidz Holdings. Together, these business units provide best-in-class intervention and supplemental instructional materials; gold-standard professional development and school-improvement services; breakthrough technology solutions for online learning and professional support; valid and reliable assessments; and proven materials to support a positive and safe school environment.

The Customer Services Representative is responsible for providing support to Time4Learning.com product users via phone, email, Instant Message chat, and social media networks.

There are currently 2 openings for this position.

Essential Job Functions:
  • Responding to a constant, heavy flow of various incoming inquiries and requests via phone, email, IM, and social media
  • Providing technical support to troubleshoot and assist customer usage issues
  • Managing difficult or emotional customer situations
Required Qualifications:
  • Minimum of 2 years office experience (online customer service experience is a plus)
  • Proficient knowledge of Microsoft Office, email systems, and the internet
  • Excellent verbal & written skills (a writing test will be provided during interview)
  • Ability to multi-task in a fast-paced environment

To apply for this opportunity, simply click on the “Apply Now” button and submit a cover letter and resume or email your resume and cover letter to careers@cambiumlearning.com. Please include the job title and requisition number in the subject line of the email.

EOE including Disabled and Vets. VEVRAA Federal Contractor.